Andrew Sorensen

Experience

Microsoft Certified Professional (MCP), Microsoft Windows 2000 Professional Operating System, 2004
Level 2 HIPAA Training and Certification, State of Nebraska Health and Human Services, 2003

Proficient with Windows XP Pro/Home, 2000 Pro/Server, NT, ME, 98/95, Mac OS 9/X, Linux
Training and experience using Microsoft Office Suite, Photoshop, Lotus Notes, N-FOCUS
Thorough knowledge of Cisco and Efficient ADSL routers, TCP/IP, LAN/WAN environments
Programming experience in Assembly, BASIC, Java, C, C++, Cisco CBOS, HTML
HTML coding and web design experience with Contribute, Dreamweaver, Fireworks, Photoshop
Skill base in troubleshooting a wide variety of hardware and software problems
Tech support, lab monitor, and help desk experience
Development of documentation, how-to guides, knowledge base, and training curriculums
Familiar with remote system administration and disk imaging software
Experience building and servicing PC systems, implementing local area and wireless networks

Responsible, ethical, patient, polite, and friendly
Strong background in customer service
Organizational skills and attention to detail
Able to complete multiple projects while meeting deadlines
Effective communicator and public speaker
Technology training experience with groups of various sizes and diverse skill sets
Leadership ability to supervise multiple employees
Team player and group contributor
Member Lincoln Public Schools Association of Office Professionals, 2005
Member of Doane Speakers public speaking organization, 1998-00
Former Nebraska School Activities Association Speech Judge, 1999