Bachelor of Science
Information Systems Management
Doane College

Studies in Computer Science
University of Nebraska

Bancroft-Rosalie High School


  • Microsoft Certified Professional (MCP), Microsoft Windows 2000 Professional Operating System, 2004
  • Level 2 HIPAA Training and Certification, State of Nebraska Health and Human Services, 2003

Technical Skills

  • Proficient with Windows XP Pro/Home, 2000 Pro/Server, NT, ME, 98/95, Mac OS 9/X, Linux
  • Training and experience using Microsoft Office Suite, Photoshop, Lotus Notes, N-FOCUS
  • Thorough knowledge of Cisco and Efficient ADSL routers, TCP/IP, LAN/WAN environments
  • Programming experience in Assembly, BASIC, Java, C, C++, Cisco CBOS, HTML
  • HTML coding and web design experience with Contribute, Dreamweaver, Fireworks, Photoshop
  • Skill base in troubleshooting a wide variety of hardware and software problems
  • Tech support, lab monitor, and help desk experience
  • Development of documentation, how-to guides, knowledge base, and training curriculums
  • Familiar with remote system administration and disk imaging software
  • Experience building and servicing PC systems, implementing local area and wireless networks

Professional Skills

  • Responsible, ethical, patient, polite, and friendly
  • Strong background in customer service
  • Organizational skills and attention to detail
  • Able to complete multiple projects while meeting deadlines
  • Effective communicator and public speaker
  • Technology training experience with groups of various sizes and diverse skill sets
  • Leadership ability to supervise multiple employees
  • Team player and group contributor
  • Member Lincoln Public Schools Association of Office Professionals, 2005-08
  • Member of Doane Speakers public speaking organization, 1998-00
  • Former Nebraska School Activities Association Speech Judge, 1999

MCP Logo